E-PORTAL: Actions On Manager Dashboard Give "Error Getting Content" Message Due To Invalid URL - No Template For this Cref (Doc ID 1662465.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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In the Direct Line Reports pagelet, the Related Actions menu items, upon being clicked gives an error message. This happens from PIH as well as within HCM9.2 using http secure.
cmd=UnifiedTemplate is appended to the URL generated, upon removing such parameter, the URL works correctly

 
ERROR
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"Error getting content"
Detailed Error Description
Unable to get document
Portal was requested to retrieve this
URL:https%3a%2f%2hrupdmo.mycompany.com%2fpsp%2hrupdmo%2fEMPLOYEE%2fHRMS%2fc%2fROLE_MANAGER.HR_EE_INF_MGR.GBL%3fPAGE%3dHR_EE_INF_HOME&ACTION%3dU&EFFDT%3d02%2f12%2f2014&EMPLID%3dK0LB09&EMPL_RCD%3d0&HCRCS_MSS%3dY&OPRID%3dA0B064&cmd%3dUnifiedTemplate
Portal attempted to access this
URL:https%3a%2f%2hrupdmo.mycompany.com%2fpsp%2hrupdmo%2fEMPLOYEE%2fHRMS%2fc%2fROLE_MANAGER.HR_EE_INF_MGR.GBL%3fPAGE%3dHR_EE_INF_HOME&ACTION%3dU&EFFDT%3d02%2f12%2f2014&EMPLID%3dK0LB09&EMPL_RCD%3d0&HCRCS_MSS%3dY&OPRID%3dA0B064&cmd%3dUnifiedTemplate
Error occurred while accessing target
page:https%3a%2f%2hrupdmo.mycompany.com%2fpsp%2hrupdmo%2fEMPLOYEE%2fHRMS%2fc%2fROLE_MANAGER.HR_EE_INF_MGR.GBL%3fPAGE%3dHR_EE_INF_HOME&ACTION%3dU&EFFDT%3d02%2f12%2f2014&EMPLID%3dK0LB09&EMPL_RCD%3d0&HCRCS_MSS%3dY&OPRID%3dA0B064&cmd%3dUnifiedTemplate

**No Template For this Cref.**
 
ENVIRONMENT
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Tools Version    8.53.11
Application & Version     HCM9.2
Testing
 
STEPS
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The issue can be reproduced with the following steps:
1. Configure Manager Dashboard to appear as a pagelet in HCM
2. Click on any actions link in the direct line reports pagelet
3. "Error getting content"
 
IMPACT
---------------
Cannot perform any related action associate to the direct line reports pagelet

Cause

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