E-CA: PSEMAgent Running As Windows Service Does Not Work (Doc ID 1663466.1)

Last updated on APRIL 16, 2014

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : 8.53.11 version, Change Assistant

ACTUAL BEHAVIOR
---------------

PSEMAgent on a Windows 2008R2 64 bit server running as a service does not report anything to the PSEMHub and generates no log. Running it from the command line works fine. Also Shutting down the running Service gets stuck in stopping, will not completely shutdown.


EXPECTED BEHAVIOR
-----------------------
PSEMAgent as a windows service should report PSEMHub activity and generate log. It should also start and stop as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start psemagent service.
2. Go to Patching Target Database screen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the agent has to be run manually, instead of as a service.

Cause

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