E-MCF: Email Attachments Are Deleted From The Mailbox Server When Using PT_MCF_MAIL App Package (Doc ID 1663816.1)

Last updated on MARCH 25, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.

Symptoms

ENVIROMENT
------------------
Tools 8.51
Production enviroment

ISSUE
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Using the PeopleSoft delivered PT_MCF_MAIL App package to read emails from the mail server. The package is working fine sometimes as emails can be read and stored on the database, however, sometimes all email attachments are deleted from the mail server without downloading and storing them in the database. Here is the contents of the log file.
----------------------------------------------------------------------------------
PeopleTools 8.51.09 - Application Engine Server
Copyright (c) 1988-2014 Oracle and/or its affiliates.
All Rights Reserved


PSAESRV started service request at 14.20.15 2014-03-11

ERROR
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Integration Gateway: General Connection Failed (158,10836) PT_MCF_MAIL.MCFGetMail.OnExecute Name:ReadEmailsWithAttach PCPC:1499 Statement:23
Called from:C_PI015.Process.GBL.default.1900-01-01.Step01.OnExecute Name:storeEmail Statement:52
Called from:C_PI015.Process.GBL.default.1900-01-01.Step01.OnExecute Name:Main Statement:134
Called from:C_PI015.Process.GBL.default.1900-01-01.Step01.OnExecute Statement:150

Process 354493 ABENDED at Step C_PI015.Process.Step01 (PeopleCode) -- RC = 8 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 14.44.56 2014-03-11

IMPACT
---------
Unable to retrieve emails from the SMTP server into Peoplesoft

Cause

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