Sales Order Deposits Are Not Applied to Freight (Doc ID 1663819.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After a Sales Order is depleted, you observe that Order Management does not apply Customer Deposits to the Freight Charge. As a result, Sales Orders passed to Billing show an Amount Due from the Customer when in fact they have paid the entire amount.


Steps to replicate the issue:

  1. Create a Sales Order.
  2. Add a manual Freight.
  3. Create a Customer Deposit against the Sales Order.
  4. Ship and deplete the demand line.
  5. The Order Entry page now shows excess deposit (refund due) for an amount equal to the freight charge.
  6. Generate a Bill.
  7. A Freight line is create, order lines are created but the Deposit applied against order lines is short by the Freight amount, resulting in an Amount Due from Customer when in fact they have paid the entire amount.

Changes

 

Cause

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