Is it possible to configure CRM so that when submitting a Case through Self Service it will auto assign SLA based on the case category/type/detail? (Doc ID 1666016.1)

Last updated on MAY 29, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.
***Checked for relevance on 29-05-2016***

Goal

Customer wants to know if it is possible to configure CRM so that when submitting case through self service it will auto assign SLA based on the case category/type/detail.
 

Solution

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