CRM 9.X: How To Change the URL That Is Being Sent By AAF Notifications to Worklists or Emails
(Doc ID 1668248.1)
Last updated on DECEMBER 18, 2019
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.
*****Checked for relevance on 03-Nov-2015*****
By Default, when a notification is sent via AAF and the Send URL flag is checked, the Case URL that will be included in the message will use the RC_CASE component.
How do we redirect the Link sent via AAF notifications to open the Self service URL(RC_HD_CASE) instead of the Employee URL(RC_CASE)?
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