CRM 9.X: How To Change the URL That Is Being Sent By AAF Notifications to Worklists or Emails (Doc ID 1668248.1)

Last updated on AUGUST 07, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.
*****Checked for relevance on 03-Nov-2015*****

Goal

By Default, when a notification is sent via AAF and the Send URL flag is checked, the Case URL that will be included in the message will use the RC_CASE component.

How do we redirect the Link sent via AAF notifications to open the Self service URL(RC_HD_CASE) instead of the Employee URL(RC_CASE)?
 

Solution

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