ECM: Postal Code missing when creating a SEPA Direct Debit Mandate (Doc ID 1668615.1)

Last updated on MARCH 17, 2016

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

The Postal Code is missing when creating a SEPA Direct Debit Mandate
 
STEPS
1.  Navigate to Set Up Financials/Supply Chain > General Ledger > General Ledger Definition
2.  Verify that the Location Code field is populated on the Definition page
3.  Navigate to Set Up Financials/Supply Chain > Common Definitions > Location > Location
4.  Verify that the Address information is populated
5.  Navigate to Financial Gateway> Maintain Mandate > Mandate for Customers
6.  Add a Mandate for Customers
7.  Notice that the Postal field is blank

Cause

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