ECM: Creditor’s Address Missing when printing a SEPA Direct Debit Mandate (Doc ID 1668626.1)

Last updated on MARCH 17, 2016

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Creditor’s Address is missing when printing a SEPA Direct Debit Mandate.
 
STEPS
1.  Navigate to Set Up Financials/Supply Chain > General Ledger > General Ledger Definition
2.  Verify that the Location Code field is populated on the Definition page
3.  Navigate to Set Up Financials/Supply Chain > Common Definitions > Location > Location
4.  Verify that the Address information is populated
5.  Navigate to Financial Gateway> Maintain Mandate > Print Mandate Form
6.  Print the Mandate Form
7.  Notice that the Creditor's Address is missing

Cause

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