E-PIA: Add To Favorite & Recently Used List For Company Directory and Direct Report In 8.53 throws Error (Doc ID 1669895.1)

Last updated on NOVEMBER 29, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

We are observing below issues in our PIA. Tools : 8.53.03 & HRMS9.1

1. PIA is not saving Org Chart Viewer in our recently used items.whereas other navigations are properly being saved to Recently used list.


2. Also when we try to add Main Menu->Org Chart Viewer->Company directory page we get attached error1.jpg
  & while trying to add Main Menu->Org Chart Viewer->Direct Report page we get attached error2.jpg
  we are giving unique favorite name but still we are getting error.
  Also We are able to add other pages to favorites fine hence it doesn't seem to be a security issue.

Replication Steps:
1.Login into PIA.
2.Navigate through dropdown Menu. Main Menu>Company Directory
3.Once the Page Opens. Click on Favorites and select Add to Favorites
4.Error occurs: “A failure has occurred saving this Favorite. Please contact you portal administrator.”

Cause

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