Unable To Send Purchase Order(PO) To Printer From Dispatch Button In Online Dispatcher (Doc ID 1670231.1)

Last updated on JUNE 12, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Unable to send Purchase Order(PO) to printer from Dispatch Button in Online Dispatcher

Steps to reproduce the issue:


1)Navigate to eProcurement > Buyer Center > Dispatch Purchase Orders > Online Dispatcher.
Choose a Purchase Order to dispatch
Set Dispatch Method to "Print
2) Select a PO to dispatch
3) Click the Dispatch PO(s) button
4) Choose Output Destination Type "Printer" and fill in printer path as the File Destination. Choose PO_DISPATCH_1 for the Template ID.
5) Click OK.
Choose to wait, or not to wait.
When the message pops up with the process instance number, click OK
6) In Process Monitor, find the process instance associated with the PO_DISPATCH process
7) Note that –OT is 6 [WEB], not 3 [PRINTER].



Cause

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