"Email History - Model 1" Template Causes HTML Tags (Doc ID 1672471.1)

Last updated on APRIL 28, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
"Email History - Model 1" template usage causes HTML tags on the email and resulting case note.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms