E-QR/CR: PSQED.exe Crashes With Pop-up Error 'Crystal Runtime initialization failed' When Trying To Launch In Crystal 2008 SP3 (Doc ID 1672505.1)

Last updated on MAY 21, 2014

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On: PeopleTools 8.53 version, Crystal Reports

PeopleTools 8.53.x
Crystal 2008 SP3

PSQED.exe was able to run to Query & Excel, but crashes completely when it is launched to Crystal.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to pshome\bin\client\winx86.
2. Open psqed.exe.
3. Run to Crystal.
4. Observe crash.

See the following error:
"Crystal Runtime initialization failed. Please make sure that the Crystal Runtime is installed."

Cause

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