Error When Accessing PeopleTools > Search Engine > Administration: "No Matching Buffer Found for Level. (15,26)" (Doc ID 1673730.1)

Last updated on JUNE 30, 2017

Applies to:

PeopleSoft Enterprise HRMS Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.53 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Error when navigating to the following page:
Main Menu ==> PeopleTools ==> Search Engine ==> Administration

ERROR:

No matching buffer found for level. (15,26)

When retrieving data for a page, a data value was retrieved for which there was no matching data value at a higher level scroll entry. (For example, at scroll level 2, a value of ABC was read in and scroll level 1 contained this higher level field but did not have a row with a key value of ABC.) This usually occurs because of an error in a database record or view; or because of improper deletion of values in a database. Correct the page definition or contact your system administrator.


Why doesn't this delivered demo database have the proper data for this page?

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Main Menu > PeopleTools > Search Engine > Administration
2. The above error shows up.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms