CORRESPONDENCE STUCK IN MERGING WHEN TEMPLATE USED CONTAINS IMAGE OR LOGO. (Doc ID 1677922.1)

Last updated on MAY 31, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When using Correspondence html template with image (ie. company logo) to send to selected audience, correspondence gets stuck in Merging...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Correspondence html template with image or logo
2. Use this template to send Correspondence to a group of audience
3. On Submit, see the status, it is stuck in Merging.



Cause

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