Correspondence Email With Image Is Garbled With Html Tags And Image Is Missing.

(Doc ID 1677956.1)

Last updated on MAY 05, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
PeopleSoft Enterprise CRM Support - Version 9.2 and later
PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Correspondence Email with Image is garbled/unreadable with html tags and image is missing.

STEPS TO REPRODUCE:
1. On CRM 9.2 GA version, create a Correspondence html template with image or logo.
2. Use Image icon on Email Template's Update/Replace HTML Template page to upload the image and click on Send to the Server button.
3. Save and then use the template to send to an Audience.
4. Check the email sent by the Correspondence. The email is unreadable / garbled with html tags and image is missing.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms