E-PIA: Modal Windows Do Not Appear In Dashboard, Processing Icon Stuck (Doc ID 1678983.1)

Last updated on JULY 04, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

When trying to initiate a modal window from a dashboard page, the processing icon animation appears and never disappears.  The page apparently hangs.

A few sample scenarios were identified.

Example 1:
- In HRMS 9.2, navigate to Main Menu > Manager Self Service > Time Management > Time and Labor Dashboard Page
- Click on one of the Lookup Prompts

Example 2:
- In HRMS 9.2, go to Main Menu > Manager Self Service > Time Management > Time and Labor Dashboard
- Click one of the Name hyperlinks on the grid on one of the pagelet

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms