E-PUM (SQR 5528) ORACLE OCIServerAttach error 12560 in cursor 0: ORA-12560: TNS:protocol adapter error (SQR 4701) Cannot logon to the database. SQR for PeopleSoft: Program Aborting. (Doc ID 1679870.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Tax Updates and Upgrades

When attempting to apply a tax update,

the following error occurs.

ERROR
-----------------------
(SQR 5528) ORACLE OCIServerAttach error 12560 in cursor 0:
  ORA-12560: TNS:protocol adapter error
(SQR 4701) Cannot logon to the database.

SQR for PeopleSoft: Program Aborting.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply a tax update with Change Assistant and PUM.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply the latest tax update.

Cause

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