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HCM 9.2 EAP: Performance Issue In Time And Labor Unprocessed Reported Time Page (Doc ID 1679964.1)

Last updated on OCTOBER 13, 2021

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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HCM 9.2 EAP: Performance Issue in Time and Labor Unprocessed Reported time page

After upgrading from PeopleSoft 9.0 to 9.2, we are having performance issue with respect to the below mentioned navigation. The page is not getting loaded, after clicking on the content reference a white screen is displayed with no content within and the sign out from application happens after sometime.


EXPECTED BEHAVIOR
-----------------------
When the user with larger data to view is logged in and try to open the Unprocessed reported time page, the page times out with no search page.


The issue can be reproduced at will with the following steps:
1. Main Menu > Time and Labor > View Time > Unprocessed Reported Time
2. as soon as the page is click the page is blanked out and the user get logged out.

Cause

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In this Document
Symptoms
Cause
Solution
References


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