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CRM: Setup for 'Cases At Risk Of Exceeding SLA' Dashboard Pagelet (Doc ID 1680237.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.


On the 'Helpdesk Manager Dashboard', use pagelet: "Cases at risk of exceeding SLA".

After entering the BU as criteria, the message reads: "No data exists for selected criteria."

How to get data to show up under this dashboard pagelet?


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