CRM: Setup for 'Cases At Risk Of Exceeding SLA' Dashboard Pagelet
(Doc ID 1680237.1)
Last updated on JULY 22, 2020
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
On the 'Helpdesk Manager Dashboard', use pagelet: "Cases at risk of exceeding SLA".
After entering the BU as criteria, the message reads: "No data exists for selected criteria."
How to get data to show up under this dashboard pagelet?
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