EGL9.2: GL_JP: Journal Post From On-Line Journal Entry Page Causes Journals To Lock And Trace Shows Duplicate Key Error When Inserting to PS_LEDGER And/Or Error: CallAppEngine: Application GL_JP: AppEngine error 2,653 (Doc ID 1903597.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

CUSTOMER ENVIRONMENT
======================
Application release FIN 9.2
PUM image 3
PeopleTools 8.53

Database Assumed Production since reported as P2


ISSUE
========
On line journal post ends with error: CallAppEngine: Application GL_JP: AppEngine error 2,653 GL_JOURNAL.OnExecute Name LaunchRequest PCPC 2223 Statement 57

ERROR
=======
CallAppEngine: Application GL_JP: AppEngine error 2,653 GL_JOURNAL.OnExecute Name LaunchRequest PCPC 2223 Statement 57




EXPECTED RESULTS
==================
Journal should process without hard error from on line journal entry page




ACTUAL RESULTS
=================
Journal post run from on line ends with pop up error message: CallAppEngine: Application GL_JP: AppEngine error 2,653 GL_JOURNAL.OnExecute Name LaunchRequest PCPC 2223 Statement 57


REPLICATION STEPS
=================
1.  Create large enough journal to cause timeout
2.  Process edit from on line...so journal status = V
3.  Process post from on line
4.  Receive error or get kicked out to sign on screen
5.  Journal is locked

BUSINESS IMPACT
================
Can not process edit from on line

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms