EAP: Getting Voucher is out of Balance Error (7220,306) when Saving Quick Invoice (Doc ID 1903995.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Getting the following error when accessing the quick invoice from Voucher Build Error Detail page and trying to save after error is corrected:

"This voucher is out of balance and cannot be saved due to Operator Preferences. (7220,306)

The Payables Operator Preferences for your operator id indicates that Quick Invoices cannot be saved if an out of balance condition exists. Please make the necessary amount adjustments so that this transaction is balanced."

STEPS
1. Navigate to Accounts Payable > Vouchers > Maintain > Voucher Build Error Detail, and select an invoice, then click on Correct Errors
2. From the quick invoice entry page, change the vendor and hit save. Getting error:
"Voucher Cannot be Saved out of balance as per you Operators configuration"
3. Continue adding voucher lines and distribution, and successfully save without errors
4. Login back to the invoice from voucher build error details, and click Correct Errors link
5. Change the vendor id and hit save. The following error is received even though it's balanced:
"Voucher Cannot be Saved out of balance as per you Operators configuration"
6. Click on Line Details button and then save, the voucher saves successfully.

The expected behavior is that user should be able to save without pressing line details button, as the voucher is already in balance and the error shown is an incorrect one.

Cause

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