Critical Alerts not Generated for Learner Enrolled in Class (Doc ID 1907940.1)

Last updated on OCTOBER 09, 2015

Applies to:

PeopleSoft Enterprise HRMS eDevelopment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a learner is enrolled into a class and the Alerts setup page is set to show critical alerts matching this class, the critical alert is not generated.
 
Steps to Replicate:
1. Under Manager Self Service > Learning and Development > Request Training Enrollment, Manager enrolls 3 learners in 3 different classes.
2. Under Manager Self Service > Learning and Development > Approve Training Request, approve all 3 training requests
3. Access Manager Landing page
Click on the Alerts tile
Note that class (COMMUNICATION SKILLS) falls under Critical Alerts scdhuled training, expected was to have a Critical Alert in the Alerts pagelet. This alert is not shown.

Cause

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