CRM 9.2 Upgrade - Self Service tables not populated by upgrade Script
(Doc ID 1908300.1)
Last updated on JULY 22, 2020
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.
RC_SS_* table data are not migrated to CRM 9.2 after applying upgrade scripts (CRM 9.1 to CRM 9.2).
Upgrade scripts appear to not be migrating RC_SS* tables such as:
PS_RC_SELF_SERVICE....4 rows in DEMO
PS_RC_SS_CATEGORY...8 rows in DEMO
PS_RC_SS_FACET...........34 rows in DEMO
PS_RC_SS_LINKS............19 rows in DEMO
PS_RC_SS_QUICKLINK....32 rows in DEMO
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