CRM 9.2 Upgrade - Self Service tables not populated by upgrade Script (Doc ID 1908300.1)

Last updated on MARCH 03, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 

RC_SS_* table data are not migrated to CRM 9.2 after applying upgrade scripts  (CRM 9.1 to CRM 9.2).  

Upgrade scripts appear to not be migrating RC_SS* tables such as:
PS_RC_SELF_SERVICE....4 rows in DEMO
PS_RC_SS_CATEGORY...8 rows in DEMO
PS_RC_SS_FACET...........34 rows in DEMO
PS_RC_SS_LINKS............19 rows in DEMO
PS_RC_SS_QUICKLINK....32 rows in DEMO

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms