E-PORTAL: Pagelets Not Loading In Internet Explorer After Enabling SSL

(Doc ID 1909885.1)

Last updated on FEBRUARY 14, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

On : Interaction Hub 9.1 Bundle 6, PeopleTools 8.53.13.

Pagelets not loading in Internet Explorer after enabling SSL

On some Interaction Hub homepages, delivered as well as custom pagelets are not loading and a JS error is also obtained. This happened after enabling SSL. This issue doesn't happen in non-SSL environments. Also, this error does NOT happen in Firefox Chrome.

ERROR
-----------------------
Message: Object doesn't support this property or method
Line: 416
Char: 49
Code: 0
URI: PORTAL_REFRESHPAGE_MIN.js

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to IH using IE8 with SSL
2. When reaching the homepage the JS error shows up in the browser.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Test is unsuccessful.

Cause

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