Existing AAF Policies Not Working after Upgrade to CRM 9.2 (Doc ID 1910323.1)

Last updated on MAY 02, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Goal

Why an existing AAF policy to automate case closure on selecting the "Closed by First Contact" Button works fine in our 9.1 environment, but does not work in 9.2?
 

Solution

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