EGL 9.2 Reconciliation Workbench Page Does Not Update Reconciliation Status And Requires An Extra Save When Selecting Action = Submit for Approval

(Doc ID 1912960.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

CUSTOMER ENVIRONMENT
=========================
Application release 9.2
Image 7
PeopleTools 8.53

Database Upgrade/development

ISSUE/ERROR MESSAGE
=====================
Get pop up message requiring save of the page that was just saved and status update does not show until exiting the page and re-entering

EXPECTED RESULTS
==================
When Select Check box > Action = Submit for Approval > Go om the reconciliation workbench page, the status should update after selecting to save changes. And once save changes is clicked , the page should not need to be saved again.

ACTUAL RESULTS
===============
When Select Check box > Action = Submit for Approval > Go om the reconciliation workbench page, the status does not update and even though the page spins and shows processing and save changes is clicked when selecting to return to search , a prompt comes up again to save. The status does not update while on the page to waiting for approval but upon leaving the page and  re-entering the status is updated.


BUSINESS IMPACT
===============
Actual results are confusing and aggravate users.

Cause

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