Dynamic Audience Causing Mailcaster Error (Doc ID 1913092.1)

Last updated on OCTOBER 31, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Dynamic audience errors out.

CRM 9.1

Step : Created dynamic Audience using PSQery but the email is not sent. MailCaster error. Fixed Audience works fine. Please refer the doc attached by the cutsomer

ERROR | [2014-03-20 01:24:13.573] | smt5 | MCR7 | com.annuncio.bulkMailer.SMTPMailerThread | MAI-00000 | General error. | Caught a messaging exception in inner loop of run for row 31188 Address TSUT1090@AOL.COM
javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketException: Software caused connection abort: recv failed
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1407)
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1321)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
at com.annuncio.bulkMailer.MailMessage.send(MailMessage.java:680)
at com.annuncio.bulkMailer.SendMailThread.sendMail(SendMailThread.java:479)
at com.annuncio.bulkMailer.SendMailThread.run(SendMailThread.java:312)

ERROR | [2014-03-20 01:39:08.257] | Bumt3 | MCR7 | com.annuncio.bulkMailer.BroadcastEmailMessageCreator | MAI-00000 | General error. | Mail job SysId = 20695 , skiTag = 0 is set to FAILED due to unmatched number of queued messages (2000) and sent (1998) + rejected (1) messages. Waiting time is 600 seconds.

Business Impact : Customer is not able to use the dynamic audience.

Cause

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