Configurable Search Page In Canadian French Deletes Results Label Records (Doc ID 1913113.1)

Last updated on SEPTEMBER 11, 2015

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Configurable Search (CFR) Page in Canadian French deletes Results Label records

When attempt to update the CFR results labels of a Configurable Search definition and save, the results label records are deleted from the table.

Cannot update CFR result field labels, furthermore the component/page goes an deletes all the existing labels.

Also, it has been noticed that the actual search page in CFR does not display the CFR labels even when they records are present.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Login to CFR CRM
2) Navigate to Configuration GRC > Définitions communes > Configuration composants > Configuration recherche
3) Search for

Nom Composant = RC_CASE_SEARCH
Nom Page = RC_CASE_SEARCH_UPD
Marché = GBL
Table = RC_CASE_SEARCH
Description = Recherche cas Serv. clientèle

4) Click the tab Champs résultats
5) check your database table:

select *
from PS_RB_FIL_RSLT_LNG
where PNLGRPNAME = 'RC_CASE_SEARCH'
and SEQ_NUM = 8

Notice you have 38 records for the 'CFR' labels

5) Now in CRM, change a label, for instance change "Nom client" to "Nom client-2"

6) Click the save button

7) check your database table again

select *
from PS_RB_FIL_RSLT_LNG
where PNLGRPNAME = 'RC_CASE_SEARCH'
and SEQ_NUM = 8

Notice that you have 0 records

Cause

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