ETL9.2: Time Admin Abends Due To Web Clock Inserting Duplicate Punches At Step TL_TA000600.GD000.Step090 (Doc ID 1913172.1)

Last updated on JULY 13, 2016

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Time Reporting

When attempting to use web clock and running time admin repeatedly fails with duplicate insert errors. Users are getting duplicate in punches if they use the enter key and hold it too long.
the following error occurs.

ERROR
-----------------------
2014-07-31-18.23.17.000000: Starting TL_TA000600 Process Punches.
6:23:17PM

File: /vob/peopletools/src/psappeng/aedebug.hSQL error. Stmt #: 1623 Error Position: 0 Return: 805 - ORA-00001: unique constraint (SYSADM.PS_TL_PMTCHB_TMP4) violated Failed SQL stmt: INSERT INTO PS_TL_PMTCHB_TMP4 (PROCESS_INSTANCE, EMPLID, EMPL_RCD, PUNCH_DTTM, SEQ_ NBR, DUR, PUNCH_TYPE, HR_TYPE) SELECT PROCESS_INSTANCE, EMPLID, EMPL_RCD, PUNCH_DTTM, 0, DUR, PUNCH_ TYPE, ' ' FROM PS_TL_PMTCH1_TMP4 A WHERE A.PROCESS_INSTANCE=6352 AND A.PUNCH_DTTM=( SELECT MAX(B.PUN CH_DTTM) FROM PS_TL_PMTCH1_TMP4 B WHERE B.PROCESS_INSTANCE=6352 AND B.EMPLID=A.EMPLID AND B.EMPL_RCD =A.EMPL_RCD) AND A.PUNCH_TYPE <>'2'

6:23:18PM

Process 6352 ABENDED at Step TL_TA000600.GD000.Step090 (SQL) -- RC = 805

The issue can be reproduced at will with the following steps:
1. make sure rule program contains invalid in punch exception for in followed by in
2. verify validation set on installation table contains all validations for both time admin and submit time
3. using web clock change punch type to IN, tab to the enter key, hit enter key and hold it down for several seconds (as if it stuck or aggressive user)
4. run time admin...........abends

Due to this issue, users cannot run time admin without encountering this issue many times during their processing window, causing major delays in processing.

Cause

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