E-PORTAL: Activity Guide Kicks User Out When Accessed From Interaction Hub Portal (Doc ID 1913633.1)

Last updated on AUGUST 04, 2014

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

When accessing an content provider Activity Guide from Interaction Hub Portal, the user is kicked out of the application with error:

An error has occurred.

You may attempt to sign in again.
If your attempt fails, please contact your System Administrator.

Please make sure Webserver and Appserver are up.
java.lang.NullPointerException


Sample replication with Interaction Hub and a HRMS content provider:

1. Login to Portal
2. From Portal, access the HRMS content provider Life Events page.  The HR navigation would be: Main Menu > Self Service > Benefits > Life events
3. Select an event (if needed, select today, and click OK)
4. See the error


Cause

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