EAP: Email & Worklist are Not Created when Voucher is Reassigned (Escalated) to a Particular Approver (Doc ID 1914215.1)

Last updated on AUGUST 01, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Email and Worklist Entry are not created when Voucher is Reassigned (Escalated) to a particular Approver. There is no issue when User List is used.


Steps:
-----------
1) Setup Path Details 'Timeout Options' to 'Reassign Approval' after 2 hours to  a specific approver (Reassign To), say A1, for Voucher Approval.
2) Create and submit a voucher for approval.
3) Approver does not take any action for 1 hour.
4) Execute Notification and Escalation (EOAW_NEM) process.

Expected result:
-------------------------
Voucher should be reassigned to Approver A and he / she should get email notification and worklist entry.

Actual result:
-------------------
Voucher is reassigned to Approver A but he / she does not get email notification and / or worklist entry.


Cause

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