EAR9.1+: If Corporate Customer Has No Data in PS_ITEM Table and Search Criteria Has Blank Business Unit Then Count and Amount of Balance and Past Due Are Zero On Account Overview Page (Doc ID 1914910.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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If the corporate customer has no data in PS_ITEM table and search criteria has business unit blank then Count and amount of Balance and Past Due are zero on Account Overview page for Corporate customer.

EXPECTED BEHAVIOR
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If the corporate customer has no data in PS_ITEM table and search criteria has business unit blank then Count and amount of Balance and Past Due should not be zero on Account Overview page for Corporate customer.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Navigate to Main Menu > Accounts Receivables > Customer Accounts > Customer Information > Account Overview.
  2. Provide SetId, customer id, corporate level and click on Search button.

Cause

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