EAR9.2: Error Message Pops Up When On-account Item Is Selected On Maintenace Worksheet (Doc ID 1915627.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Statement of the issue:
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When an On Account item is selected on maintenance worksheet, following message pops up
"Item already tagged on Payment Worksheet (6010,4), Worksheet XXXX in Worksheet Unit YY entered by User ZZ (6050,179)".

Expected Behavior:
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On Account item should be selected on maintenance worksheet without any issue.

Steps to replicate:
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  1. Enter a deposit and payment for an amount (Ex:$1500 used here) and use payment worksheet to apply On Account (Type = OA).
  2. Run Receivables Update to post the payment to the customer's account.
  3. Verify the payment was posted by reviewing Customer Activity.
  4. Create pending item for an amount (Ex:$1500 used here) to the customer for the payment in step above.
  5. Run Receivables Update to post the item to the customer's account.
  6. Verify the item was posted by reviewing Customer Activity.
  7. Create a maintenance worksheet for the customer to offset the payment and the item.

Cause

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