ELM 9.2 - Performance Issue on Table of Contents When Re-Launch Content (Doc ID 1917182.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

PeopleSoft Enterprise ELS Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Users are receiving a spinning wheel from the class progress page in ELM when trying to re-launch a course. This has been tracked for over 5 minutes, at which point the user is forced to exit the application or return to previous pages via the Back button on the browser as the breadcrumbs menu bar is not available either on this page.

Steps to Replicate Issue:
 
1) Enroll in a course, click Launch and then exit course before completing.
2) Return to ELM homepage and launch the course from My Current Learning pagelet.
3) Click Re-Launch on Table of Contents page, exit course and click Return to Class Progress.
4) Click Re-Launch again - spinning wheel, unable to progress further.

Cause

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