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DES Start fails after upgrade to Tools PT 8.53.13 with error: "Database access problem Login Failed: check your username/password. Error Code 1017" (Doc ID 1917508.1)

Last updated on APRIL 02, 2019

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

DES startup fails with Database access problem after Tools upgrade from PT 8.52.12 to PT 8.53.13.

ERROR MESSAGE:
Database access problem Login Failed: check your username/password. Error Code 1017

Database Connection failed !!!
Database access problem Login Failed: check your username/password. Error Code 1017

Database Connection failed !!!
com.annuncio.exceptions.InvalidConfigurationException
at com.annuncio.ServerPropertiesPeer.readPropertiesFromDb(ServerPropertiesPeer.java:487)
at com.annuncio.ServerPropertiesPeer._loadProperties(ServerPropertiesPeer.java:646)
at com.annuncio.ServerPropertiesPeer.loadProperties(ServerPropertiesPeer.java:168)
at com.annuncio.ServerPropertiesPeer.getProperties(ServerPropertiesPeer.java:127)
at com.annuncio.util.AnnuncioProperties.getProperties(AnnuncioProperties.java:163)
at com.annuncio.util.ApplogicsUtil.initErrorHandling(ApplogicsUtil.java:357)
at com.annuncio.util.ApplogicsUtil.initErrorHandling(ApplogicsUtil.java:325)
at com.annuncio.util.ApplogicsUtil.loadCampaignServerConfigParam(ApplogicsUtil.java:204)
at com.annuncio.util.ApplogicsUtil.loadCampaignServerConfigParam(ApplogicsUtil.java:94)
at com.annuncio.server.GenericInitializer.GenericInitialize(GenericInitializer.java:75)
at com.annuncio.server.GenericInitializer.initialize(GenericInitializer.java:170)
at com.annuncio.server.DCSBaseServlet.init(DCSBaseServlet.java:91)
at com.peoplesoft.crm.omk.servlet.mcp.AnnuPage0.init(AnnuPage0.java:72)

STEPS TO REPRODUCE:

1. Have a working DES/OLM on CRM 9.1 Bundle 15 / Tools 8.52.12

2. Upgrade the application Tools version to 8.53.13

3. Redeploy DES

4. Start DES -- log folder is not created under DES directory and DES_stderr.log shows the database connection error.


ENVIRONMENT:
CRM 9.1 Bundle 15.
Upgrade PT 8.53.13

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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