EEX 9.1/9.2: Expense Report Stays in Approver's Pending Approval List, If Approver Deletes a Line in an Expense Report and Approves it. (Doc ID 1918472.1)

Last updated on JANUARY 21, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

During approval if an approver deletes a line on an Expense Report and approves it, instead of routing to the next approval level, Expense Report stays in approver's Pending Approval List.

Setup:
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1. Enable Budget Checking for Expenses.
2. Enable HR Supervisor and Prepay Auditor approval level for Expense Reports.
3. Enable "Change all" option in Approver Profile of above enable Approver Types for Expense Report.
4. Enable "Budget Checking required before approval" option on the Expense Options page.

Steps:
---------
1. Create and submit an Expense Report with multiple Expense Lines.
2. Sign in as HR Supervisor, Open the Expense Report created above and delete an Expense Line from it.
3. Budget check and then approve the Expense Report.

Expected Behavior:
-----------------------------
Expense Report should route to next approval level.

Actual Behavior:
-------------------------
Expense Report stuck in approval queue of HR supervisor.

NOTE : Same issue is replicable for Prepay Auditor, when HR Supervisor approves the Expense Report without any changes in the Expense Report but the Prepay Auditor deletes a line before approving Expense Report.

 
Please see the Replication Steps document for more details related to complete configuration and the replication steps necessary to reproduce the issue.

Cause

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