Campus Mobile Authentication Error With Unknown Cause On Galaxy S3 And S4 (Android 4.4.2)

(Doc ID 1918687.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise CS Campus Self Service - Version 9 and later
Information in this document applies to any platform.


On : 9 version, Campus Access Mobile Other

When attempting to log in with Campus Mobile version 4 on Bundle 33 using SSL, we receive the following Login Error on Galaxy S3 and S4 (Android 4.4.2)


"Authentication error with unknown cause. Please contact administrator. Error code:4 Detail:4 : tokens there are requested are not available from the server."

The issue can be reproduced at will with the following steps:
1. Using a Samsung Galaxy S3/S4 deploy V4 to the device
2. Log in with appropriate UserID/Pswd
3. Review results

The issue has the following business impact:
Due to this issue, users cannot log in using Samsung Galaxy3 or Galaxy 4. Further testing on these devices is halted.


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