ELM 9.X: SCORM 2004: 500 - Internal Server Error Received When Learner Launches Content (Doc ID 1919032.1)

Last updated on MAY 16, 2016

Applies to:

PeopleSoft Enterprise ELS Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Learners are receiving the Error when launching SCORM 2004 content.
 
 
Step to Replicate Issue:
1) Log in as a Learner

2) From Main Menu > Find Learning >{search for SCORM 2004 Course with class}

3) From Course Details page

4) {click} Launch SCORM 2004 content, receive Server Error.
 

Error

500 -Internal Server Error 

There is a problem with the resource that you are looking for,  and cannot be displayed.

Cause

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