Changing Workflow Administrator Role not Working on Workflow Configurations Page (Doc ID 1920341.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Address change triggers legacy workflow. Now under Set Up HRMS, the system can be configured to have a different administrator role other than "Personnel admin". On changing the role in "workflow configuration page", email is not sent to the new administrator role. System is still looking for "Personnel admin" role and not triggering emails to the administrator.

Changing the role on the configuration tab should trigger emails to the new admin.

STEPS

The issue can be reproduced at will with the following steps:
1. Setup HRMS> Common Definition > Workflow configuration . Change the role for "address change" and "Marital status "
2. Login to PIA and from Self Service change any of the self service actions like Address change or Marital status change under Self Service.
3. Email(s) are not triggered to the Administrator with the new role.


Cause

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