E-Portal : "Page No Longer Available" Error After Click 'Home' Link In New Window (Doc ID 1920580.1)

Last updated on OCTOBER 10, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Same issue described in bug :"E-PIA: Clicking On "Home" Link Causes Problems When Multiple Windows Are Open (Doc ID 661834.1)"  . This issue is said to be resolved in tools 8.55 however there was no back porting of this fix to earlier tools releases.

 

Issue could be replicated by following the steps bellow :

 

a) End user logs into PeopleSoft and navigates to any page
b)  Click on PeopleSoft "New Window" to open 2nd window
c)  In 2nd PeopleSoft window, click on "Home" link
d)  1st PeopleSoft window may display information from 2nd window or display "page no longer available" message



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms