E-PORTAL: An Error Has Occurred - PIA Login When traversing From Portal Guest to Content Guest and Attempting to authenticate back in Portal (Doc ID 1921932.1)

Last updated on JULY 15, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

Once a user visits the Portal Guest Tab and navigate to any guest content (such as Class Search) brought over from Campus Solutions, they cannot login to Portal with the same user. Although the Single Sign on seems to be setup correctly, it rejects the handshake and doesn’t login unless  browser is closed and reauthenticate without visiting a content brought from Campus Solutions.

Cause

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