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E-WL: Adding New Site or Redeploying a WebLogic Domain Results in "ERROR_MSG:: The username or password you entered is incorrect" (Doc ID 1922169.1)

Last updated on FEBRUARY 01, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.


When building a domain with an initial site customers can start the domain and logon to console and ensure the System ID and password given during install is correct.
When trying to build an additional site or redeploying a domain using the same password for system ID the installer fails with the error:


Running the installer in debug mode attached which shows the following error

Caused by: java.lang.Exception: Failed to encode password. Unable to retrieve encryption key. Key vault file is not found.
at psft.pt8.pshttp.PSCipher.encodePassword(
... 131 more




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