E-IB: Inbound Third-Party Messaging Service Operation Fails with "document is empty or is not XML. (0,0)" Error (Doc ID 1922287.1)

Last updated on JANUARY 11, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.48 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.48 or later, an inbound asynchronous service operation from a third party to a Peoplesoft system fails with a "document is empty or is not XML" error.

The message carries apparently well-formed XML document of total size around 1K bytes, looking like:

<TOPMOST_TAG>
...other tags...
</TOPMOST_TAG> 

However the subscription contract goes to status Error, with an error message like the following:

Error occurred while parsing XML: document is empty or is not XML. (0,0) XXXXX.YYYYY.OnExecute Name:OnNotify ...

Cause

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