EAR9.1: Last Payment Received Info on Customer Detail in Collection Workbench Is Not Populated if Customer Level is Correspondence

(Doc ID 1923421.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Statement of the Issue:
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Last payment received info on Customer Detail in Collection Workbench is not populated if the customer level is correspondence.

Expected Behavior:
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Last payment received info on Customer Detail in Collection Workbench should be populated if the customer level is correspondence.

Steps to Replicate:
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  1. Customer A has Customer B as Correspondence Customer and Corporate Customer.
  2. Enter a payment on Customer A.
  3. Match this payment with an open item of the customer A.
  4. Go to collection workbench and enter the customer B and customer level as Correspondence.
  5. Last payment Date and Last Payment Amount is not populated on Customer Detail.

Cause

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