E-PIA: User cannot login in Multilanguage environment in PT 8.54 due to browser language detection issues (Doc ID 1924920.1)

Last updated on FEBRUARY 11, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Symptoms

PT 8.54 Signon page language selections issue in PS multilingual installations:

When the user browser preferred language is not one of the deployed language for the database (and when this preferred language would be one of the 34 tools supported languages)

 

In this scenario the user wanting to logon to PIA in ENG language cannot logon nor select the ENG language directly from the dropdown of installed languages

 

User entering directly the userid and password in PT 8.54 signon page would receive an error and would have to select twice the languages from the dropdown to get to the ENG desired language

 

e.g. first select another language and only after select the base ENG language in order to be able to logon in base (ENG) language

 

Cause

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