'Search Company' page not opening company record for certain companies only (Doc ID 1925502.1)

Last updated on MAY 24, 2017

Applies to:

PeopleSoft Enterprise CRM Integrated FieldService - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Other

ACTUAL BEHAVIOR
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User sees company data in RD_COMPANY, but using the company ID to search clears out the field on the search screen, returns nothing. Also, when using a partial description, the company may return in search results - but after clicking on the name, the search screen clears out all fields.


STEPS
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The issue can be reproduced at will with the following steps:
1. Customers CRM > Search Company



Cause

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