SEARCH CASES INVALID DATE ERROR WHEN MAX NUMBER OF RECENT SEARCHES IS REACHED. (Doc ID 1927325.1)

Last updated on APRIL 26, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When Recent Searches is enabled via Configurable Search Setup,  Advanced Options tab, Search Cases page produces Invalid Date error as follows when Max Number of Recent Searches is reached.

ERROR MESSAGE:
---
Invalid date. (180,112) RB_FILTER.SavedFilter.OnExecute  Name:SavedFilter
PCPC:4351  Statement:32
Called from:RB_FILTER.FilterForm.OnExecute  Name:SaveFilter  Statement:1421
Called from:RB_FILTER.FilterForm.OnExecute  Name:FieldChange_FilterSave
Statement:3682
Called from:RB_FILTER.FilterForm.OnExecute  Name:PostExecuteFilter
Statement:1568
Called from:RB_FILTER.APPS_RC.FilterForm.OnExecute  Name:PostExecuteFilter
Statement:1407
Called from:RB_FILTER.APPS_RC.FilterForm.OnExecute  Name:ExecuteFilter

An invalid date has been encountered in a PeopleCode program.

Review the PeopleCode program to determine the cause of the error.
ERROR MESSAGE:

STEPS TO REPRODUCE:
1. Logon to CRM 9.2 as VP1
2. Navigate to Main Menu > Setup CRM > Common Definitions > Component Configuration > Configurable Search Setup
3. Search for Component Name = RC_CASE_SEARCH
Market = Global
 
4.Open the one with Description of HR HelpDesk Case Search
 
5. Go to Advanced Options tab
 
6. Enable Recent Search checkbox and Max Number of Recent Searches = 5

7. Now, go to HelpDesk > Search Cases (HR HelpDesk)
8. Do 5 different searches. Each search is recorded in the Use Saved Search
dropdown. Make sure there is at least 5 saved searches in Use Saved Searches
dropdown
 
9. To replicate the error, do another search (#6).
 
ERROR:  Invalid date. (180,112) RB_FILTER.SavedFilter.OnExecute
Name:SavedFilter  PCPC:4351  Statement:32
Called from:RB_FILTER.FilterForm.OnExecute  Name:SaveFilter  Statement:1421
Called from:RB_FILTER.FilterForm.OnExecute  Name:FieldChange_FilterSave
Statement:3682
Called from:RB_FILTER.FilterForm.OnExecute  Name:PostExecuteFilter
Statement:1568
Called from:RB_FILTER.APPS_RC.FilterForm.OnExecute  Name:PostExecuteFilter
Statement:1407
Called from:RB_FILTER.APPS_RC.FilterForm.OnExecute  Name:ExecuteFilter

An invalid date has been encountered in a PeopleCode program.

Review the PeopleCode program to determine the cause of the error.

ENVIRONMENT:
CRM 9.2
Tools 8.53

Cause

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