Getting Authorization Error On MCF Pop Up Screen (Doc ID 1927496.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

CRM 9.2 Multi-Channel Framework (MCF) CTI, Tools 8.53

ISSUE:

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Getting Authorization Error on MCF pop up screen
After launching Multichannel Console (MCF), when an incoming call is detected, the pop returns a page that only contains "Authorization Error -- Contact your Security Administrator".   It's supposed to bring up HRHD 360 degree view page for the Employee.

ERROR
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"Authorization Error -- Contact your Security Administrator".


STEPS
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The issue can be reproduced at will with the following steps:
1. Log into CRM application
2. Launch the MCF
3. Activate and wait for incoming calls.
When the extension is dialed, the pop is launched but only displays "Authorization Error -- Contact your Security Administrator"


Cause

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