EGL: Journal Entry Workflow Deny Comments Are Deleted When The Journal Is Re-edited. (Doc ID 1927815.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

CUSTOMER ENVIRONMENT
======================
Application release 9.1
Bundles Unknown
Tools 8.52


Issue/Error
=============
Denial Comments added for Journal entry workflow are deleted when the journal is updated and/or re-edited.

REPLICATION STEPS
=================
1)Log in as GLA1 create a journal summit for approval
2)Log in as GLS2 add a comment and deny the journal
3)Log back in as GLA1 make changes and save
4)Denial history is no longer available


EXPECTED RESULTS
=================
Denial comments should stay on the workflow history for audit trail.

ACTUAL RESULTS
==============
Denial comments are deleted as soon a the denied journal is re-saved or re-edited


BUSINESS IMPACTS
===================
Loss of explanation of why the original journal was denied approval

Cause

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