CRM: Special Characters causing Indexes to Fail (Doc ID 1927888.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

PTSF_GENFEED AE goes to No Success with errors in the logs and SES Console shows Failed Schedules.

ERROR MESSAGE:
--
Failed Schedules.

LOGS:
--
Successfully generated total 1168 segments for language ENG (262,93)

Connected query CO_GBL_SRCH_CASE_CQY processed 8136918 rows generating 4068459 documents (262,80)

Successfully generated feed for Search definition CR_GBL_CASE (262,151)

SES crawler status : Failed , restart AE after resolving the error (262,153) PTSF_GENFEED.SES_STAT.GBL.default.1900-01-01.Step01.OnExecute PCPC:6680 Statement:76

Process 533705 ABENDED at Step PTSF_GENFEED.SES_STAT.Step01 (PeopleCode) -- RC = 24 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 00.39.25 2014-08-08

--
Starting program PTSF_GENFEED (35,36)

Service Exception: ns2:InvalidStateFault : EQA-13000: Operation "start" cannot be performed on an object with type "schedule" in state "EXECUTING". (262,1018) PT_SEARCH.SESIMPL.MESSAGE.AdminResponse.OnExecute Name:AdminResponse PCPC:1452 Statement:20
Called from:PT_SEARCH.SESIMPL.AdminService.OnExecute Name:doService Statement:848
Called from:PT_SEARCH.SESIMPL.AdminService.OnExecute Name:StartCrawl Statement:277
Called from:PTSF_GENFEED.SES_STAT.GBL.default.1900-01-01.Step01.OnExecute Statement:3

Process 551730 ABENDED at Step PTSF_GENFEED.SES_STAT.Step01 (PeopleCode) -- RC = 8 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 06.03.09 2014-08-08



Cause

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