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CRM: Special Characters causing Indexes to Fail (Doc ID 1927888.1)

Last updated on AUGUST 03, 2020

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


PTSF_GENFEED AE goes to No Success with errors in the logs and SES Console shows Failed Schedules.

Failed Schedules.

Successfully generated total 1168 segments for language ENG (262,93)

Connected query CO_GBL_SRCH_CASE_CQY processed 8136918 rows generating 4068459 documents (262,80)

Successfully generated feed for Search definition CR_GBL_CASE (262,151)

SES crawler status : Failed , restart AE after resolving the error (262,153) PTSF_GENFEED.SES_STAT.GBL.default.1900-01-01.Step01.OnExecute PCPC:6680 Statement:76

Process 533705 ABENDED at Step PTSF_GENFEED.SES_STAT.Step01 (PeopleCode) -- RC = 24 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 00.39.25 2014-08-08

Starting program PTSF_GENFEED (35,36)

Service Exception: ns2:InvalidStateFault : EQA-13000: Operation "start" cannot be performed on an object with type "schedule" in state "EXECUTING". (262,1018) PT_SEARCH.SESIMPL.MESSAGE.AdminResponse.OnExecute Name:AdminResponse PCPC:1452 Statement:20
Called from:PT_SEARCH.SESIMPL.AdminService.OnExecute Name:doService Statement:848
Called from:PT_SEARCH.SESIMPL.AdminService.OnExecute Name:StartCrawl Statement:277
Called from:PTSF_GENFEED.SES_STAT.GBL.default.1900-01-01.Step01.OnExecute Statement:3

Process 551730 ABENDED at Step PTSF_GENFEED.SES_STAT.Step01 (PeopleCode) -- RC = 8 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 06.03.09 2014-08-08


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